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Red Hat OpenShift Site Reliability Engineering (SRE)

Trust the experts to manage your Red Hat OpenShift platform so you can focus on delivering applications.

What is Red Hat OpenShift Site Reliability Engineering?

Site Reliability Engineering (SRE) applies software engineering practices to IT operations at scale. SRE teams use software as a tool to manage systems, solve problems, and automate operations tasks.

With Red Hat OpenShift cloud services, the SRE team is responsible for developing scalable automation for the observability and reliability of Red Hat OpenShift clusters. Our SRE team proactively manages cluster lifecycling, scaling, security patching, and incident response, 24x7x365. The global team is located in over 60 countries and includes developers and system engineers with over 2.5 million hours (and counting) of SRE experience. That’s about 285 years!

Our team works side-by-side with customers, partners, and the leading cloud providers such as AWS, Google Cloud, and Microsoft to ensure your Red Hat OpenShift clusters are operating efficiently and at scale.

 

 

 

Why is Site Reliability Engineering important?

The Site Reliability Engineering team for Red Hat OpenShift cloud services takes responsibility for the ongoing management and security of your application platform. This means building new services and features, automating whenever and whatever possible for scalability, and focusing on the ongoing observability and reliability of Red Hat OpenShift clusters.

Red Hat OpenShift Site Reliability Engineering responsibilities:

 

Building Services

  • Manage and monitor Red Hat OpenShift hosted environments.
  • Develop new features.
  • "Day 1" operations: build and deploy managed clusters.

Automating for Scale

  • Automate everything: upgrades, certificate management, capacity scaling, etc.
  • Repeatability manages risk, improves the user experience, and enables faster delivery.

Observability and Reliability

  • "Day 2" operations such as lifecycle operations, monitoring, and patching.
  • Proactive and reactive responses to and from customers, partners, cloud providers, and the upstream community.

 

To deliver all this, the Red Hat OpenShift cloud services SRE team interacts with many teams behind the scenes. We often think of them as a “hub of the wheel”, connecting everyone and orchestrating events, both proactively and reactively, to make our customers' experience as seamless as possible. Here’s a short depiction of what a typical day looks like for our Red Hat OpenShift cloud services Site Reliability Engineer.

 

 

How does the Red Hat OpenShift SRE team help you?

Red Hat OpenShift Site Reliability Engineering team manages, scales and automates Red Hat OpenShift cloud services clusters so you can focus on developing applications quickly and reduce the time and costs associated with managing those applications. The team’s proactive monitoring and support can provide more secure and stable clusters than if you were responsible for managing our application platform on your own.

With the Red Hat OpenShift SRE team, you benefit from the expertise that comes from millions of hours of experience that we have managing an entire fleet of Red Hat OpenShift clusters at scale. This means you can avoid the costs, learning curve, and ongoing resource constraints of doing it all yourself.

Because of our strategic relationships with the AWS, Google and Microsoft product and engineering teams, we have a unique ability to service our customers’ multi-cloud needs with the major cloud providers.

 

 

Learn more about Red Hat OpenShift

Red Hat OpenShift Cloud Services Logo

Build and scale applications with confidence. We manage the rest.

Red Hat OpenShift Application Services Logo

Additional cloud services for Red Hat OpenShift to accelerate the delivery of cloud-native applications.

Red Hat OpenShift Data Science Logo

Solve critical business challenges by providing a fully managed cloud service environment.

Learn more about Red Hat OpenShift

Build and scale applications with confidence. We manage the rest.

Red Hat OpenShift cloud services

Additional cloud services for Red Hat OpenShift to accelerate the delivery of cloud-native applications.

Red Hat OpenShift Application Services

Solve critical business challenges by providing a fully managed cloud service environment.

Red Hat OpenShift Data Science